New York City Department of Consumer Affairs Investigations and Defense

Premier Law Firm for Defense of NYC Department of Consumer Affairs Matters

Hinch Newman is the go-to resource if the New York City Department of Consumer Affairs (DCA) is investigating your company or has initiated an enforcement action as a result of an alleged violation of the City’s consumer protection laws.  As recent events have illustrated, the DCA has taken an  increasingly aggressive investigative posture toward businesses operating within New York City.

The Department possesses broad statutory powers to investigate and take action against businesses on behalf of consumers. Settlements reached in DCA’s Adjudication Division have the force of a final order. Failure to obey the terms of these agreements may result in additional sanctions, including fines and license suspension or revocation. DCA also brings cases in state court.

We are a NYC Department of Consumer Affairs investigation and defense law firm that possesses extraordinary perspective gained from many years of defending DCA investigations on behalf of a diverse base of clients.  The firm’s concentrated experience with DCA consumer protection matters distinguishes us from other firms and leads to superior results for those that we represent.

In the high-stakes area of government regulation, there is no substitute for experience. Our cumulative knowledge of the NYC Department of Consumer Affairs’ inner workings is invaluable to our clients.

We serve as zealous advocates on behalf of our clients in all aspects of defending DCA investigations and enforcement actions, including, without limitation, sit-downs with regulators, responding to requests for information, producing responsive documents, negotiating favorable settlements and, when necessary, administrative hearings.

Our representative experience defending and favorably resolving a wide variety of DCA investigations on behalf of prominent New York based businesses, coupled with the strong working relationships we have built with the DCA decision-makers and staff attorneys that lead such inquiries, are a distinct benefit to our clients.

We also regularly counsel clients on the design and implementation of comprehensive compliance strategies and preventative controls.

If you have been charged with violating the consumer protection laws and rules that the DCA enforces, please submit your matter using our Free Online Case Submission Form or phone us for a free consultation.

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REPRESENTATIVE EXPERIENCE

The following are examples of recent New York City Department of Consumer Affairs investigations and enforcement matters we have handled to successful resolution:

  • Represented a leading health and fitness chain in an investigation by the NYC Department of Consumer Affairs to determine whether there had been multiple violations of the Consumer Protection Law, the Administrative Code of the City of New York and the Rules of the City of New York relating to claims of false advertising in conjunction with promotional marketing programs. The firm successfully negotiated an extremely favorable settlement where respondent paid only a small fraction of the damages alleged by the DCA.  The matter was resolved amicably without any resulting litigation or admission of culpability.
  • Represented a nationally licensed and recognized collections agency in an investigation by the NYC Department of Consumer Affairs to determine whether there had been multiple violations of the License Enforcement Law and Rules, the Debt Collection Agencies Law and Rules, the Consumer Protection Law and Rules, the New York City Administrative Code and the Rules of the City of New York relating to claims of violating collection letter requirements. Allegations included the failure to send written confirmations of debt payment schedules/settlement agreements and failing to disclose prior settlement agreements in conjunction with a license renewal application. The firm successfully negotiated extremely favorable settlement terms where respondent paid only a small proportion of the damages alleged by the DCA.  The matter was resolved quietly and amicably without any resulting litigation or admission of culpability.
  • Successfully defended numerous home improvement contractors and home improvement salespersons against multiple consumer and Departmental-based charges alleging violations of New York Administrative Code relating to the failure to perform work and the Rules of the City of New York relating to contract violations. The firm negotiated extremely favorable settlement terms, resulting in negligible payments and releases of liability.  All charges and licensure inquiries were subsequently dropped and released without any admissions of culpability.

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